Officers complained to city officials that drivers are not being informed when their vehicle is towed which leads to them reporting the vehicle as stolen. These claims and subsequent investigations take up officers’ time preventing them from working other cases.
City residents had multiple complaints about their experience. Tow yards often close over the weekend yet still charge storage for those days. Not only this, but some towing companies require their invoices be paid in cash.
"More than anything, the process should be a lot easier for people than the tow truck operators are making it," said South District Councilmember Christopher Scanlon.
Scanlon put forward an amendment to the city charter that requires yards to be open on weekends and accept other forms of payment besides cash. After other members of the council spoke in favor of the amendment it was sent to the Legislation Committee for revision and public input.
"It seems like a lot of these tow truck companies are trying to make the transaction of retrieving your vehicle as difficult as possible when it really should be a straightforward, swift transaction," said Scanlon.
If you are dealing with overinflated tow bills and need your truck and trailer released expediently, call Morgan, Cohen & Bach at (520) 442-1303.