Management strategies can make or break any business. Employees who deliver a better experience for your customers are going to make your business soar. So how do we, as managers, ensure our employees are delivering that service?
Forbes asserts that treating your employees as you would treat a customer creates a great working environment thus leading to more initiative in your team.
They bring up a case where a JetBlue employee, Morgan Johnston, saw a problem and decided to fix it. A twitter user had confused JetBlue with another airline, EasyJet. In order to remedy the situation, Johnston went to management and asked to create a twitter for the company and clear up the misunderstanding.
JetBlue had a problem dealt with and Johnston felt he had agency in how the company was run. Everyone walked away from the situation with a win.
“If you treat your team as if they were your customers, you empower them, which inevitably makes them more invested in the success of your business,” says Wayne Elsey, writer of the Forbes Article. “When your team is treated within your office in a way that demonstrates the value management has for them, they then turn and do the same for your prospects and customers.”
If you would like to read the full article you can follow the link below.
https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2018/01/16/your-employees-are-your-customers/#701a0b4f6e63
Forbes asserts that treating your employees as you would treat a customer creates a great working environment thus leading to more initiative in your team.
They bring up a case where a JetBlue employee, Morgan Johnston, saw a problem and decided to fix it. A twitter user had confused JetBlue with another airline, EasyJet. In order to remedy the situation, Johnston went to management and asked to create a twitter for the company and clear up the misunderstanding.
JetBlue had a problem dealt with and Johnston felt he had agency in how the company was run. Everyone walked away from the situation with a win.
“If you treat your team as if they were your customers, you empower them, which inevitably makes them more invested in the success of your business,” says Wayne Elsey, writer of the Forbes Article. “When your team is treated within your office in a way that demonstrates the value management has for them, they then turn and do the same for your prospects and customers.”
If you would like to read the full article you can follow the link below.
https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2018/01/16/your-employees-are-your-customers/#701a0b4f6e63
